Patient Information

What to Expect at a Veterinary Appointment

Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.

Our Pet Care Philosophy

We proudly serve pet owners in Long Beach. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.

We are passionate about preventative care, client education, and providing comprehensive veterinary care to Long Beach pets.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. Please notify staff of an existing pet insurance policy or Wellness Plan. We accept payment by most major credit cards and cash.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit and Scratchpay as financing options. They offer an easy application process that will give you results in minutes.

  We also have Pet Wellness Plans that allow you to bundle routine veterinary services and manage your budget.

• Will I be provided with an estimate of costs?

  We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  Appointments are to be scheduled in advance whenever possible. If you need to reschedule, please notify us as soon as possible. If you arrive late to your appointment, you may experience a longer than normal wait time or be asked to re-schedule.

  Appointments typically take priority over walk-ins. Please be aware that in compliance with state-mandated medical and ethical guidelines, this medical facility utilizes a triage system wherein emergency cases, especially those deemed critical, are given priority over other patients—including those with appointments. Your patience and empathy in this matter are appreciated.

  In the event that your pet needs emergency care during our regular business hours, please contact us right away to determine whether a veterinarian is available to see your pet.

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• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

• What types of animals do you treat?

  At Spring Animal Hospital we take care of all breeds of domestic cats and dogs. 

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

  Please note that in accordance with state law, a physical examination must be performed by a veterinarian at our facility a minimum of once yearly in order for us to grant refill requests. There are absolutely no exceptions to this policy.

• Do you offer services in any other languages?

  Yes! Our doctor and many of our staff members speak Spanish. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.